TERMS OF SERVICE
These Terms of Service ("Terms") govern your access to and use of https://raozik.com and your purchase of products from Raozik.
By accessing the website, placing an order, or otherwise using our services, you agree to these Terms and to any policies incorporated into them by reference.
1. Online Store
Raozik operates an online store offering home-care, household-cleaning, and related products.
Our store is powered by Shopify, and certain website, hosting, checkout, payment, security, and ecommerce functions may be provided by Shopify or other third-party service providers.
2. Eligibility
By placing an order, you represent that you have the legal capacity to enter into a purchase agreement under the laws that apply to you.
You are responsible for ensuring that products ordered through our website may lawfully be purchased, imported, possessed, and used at the delivery destination.
3. Product Information
We make reasonable efforts to present product descriptions, images, prices, sizes, package information, ingredients or materials where provided, directions, and other product details accurately.
However:
- Product packaging may change.
- Minor appearance details may vary.
- Colors may appear differently on different screens.
- Manufacturers may update labeling or instructions.
- Availability may change without notice.
If general website content differs from mandatory safety information, warnings, or instructions printed on the product itself, follow the product label and packaging.
4. Cleaning Product Use and Safety
Household cleaning products must be used responsibly.
Before using a cleaning product:
- Read the product label and instructions.
- Follow all warnings and precautions.
- Test a small, inconspicuous area where recommended.
- Use the product only on compatible materials.
- Keep products out of reach of children and pets.
- Avoid contact with eyes unless the product is specifically designed for such use.
- Do not ingest cleaning products.
- Store products as directed.
- Do not mix household chemicals unless the product instructions specifically state that it is safe.
For food-contact surfaces, follow the product instructions regarding rinsing or any other required steps after cleaning.
5. Surface Compatibility and Results
Cleaning results and compatibility may vary depending on material, finish, coating, color, age, previous treatments, soil type, product amount, application method, and other factors.
Where appropriate, customers should test the product on a small, inconspicuous area before full use.
To the extent permitted by law, Raozik is not responsible for damage resulting from:
- Use contrary to product instructions
- Use on incompatible materials
- Failure to test where recommended
- Improper storage
- Excessive application
- Improper mixing of chemicals
- Alteration or misuse of the product
Nothing in these Terms excludes liability that cannot legally be excluded.
6. Prices and Currency
Prices are displayed in the currency shown on the website or during checkout.
We may change prices, promotions, discounts, bundle offers, and product availability before an order is accepted.
Price changes do not generally apply retroactively to completed orders.
7. Promotions, Bundles, and Discounts
Raozik may offer promotional pricing, discount codes, free products, bundle savings, limited-time offers, or "Buy X Get X Free" promotions.
Promotions may:
- Apply only for a limited period
- Be subject to availability
- Have product or quantity restrictions
- Require a minimum purchase
- Exclude certain products or destinations
- Be modified or discontinued where legally permitted
Unless otherwise stated, promotions cannot be combined.
Returns involving promotional bundles may be recalculated based on the products retained and the original promotion.
8. Orders
Submitting an order does not necessarily mean that we have accepted it.
We may refuse, limit, or cancel an order where reasonably necessary, including because of:
- Pricing or listing errors
- Suspected fraud
- Payment problems
- Stock shortages
- Shipping restrictions
- Unusual order quantities
- Incomplete or inaccurate information
- Violation of these Terms
If we cancel an order after collecting payment, we will issue an appropriate refund to the original payment method.
9. Payments
Payment methods available at checkout may include credit or debit cards and third-party payment services such as PayPal, Klarna, or other providers where available.
Your use of a third-party payment provider may also be governed by that provider's terms and privacy policy.
10. Shipping and Delivery
Shipping availability, rates, delivery estimates, tracking, address requirements, customs, taxes, delays, and related matters are governed by our Shipping & Delivery Policy.
Delivery dates are estimates unless we expressly state otherwise.
11. Returns and Refunds
Eligible returns, refunds, replacements, damaged-product claims, and cancellation requests are governed by our Return & Refund Policy.
Nothing in our policies limits mandatory consumer rights that cannot lawfully be excluded.
12. Website Accounts
If customer accounts are available, you are responsible for:
- Providing accurate account information
- Maintaining the confidentiality of your login credentials
- Restricting unauthorized access to your account
- Notifying us if you suspect unauthorized use
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, or violations of these Terms.
13. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems or accounts
- Interfere with website security or functionality
- Introduce malicious code
- Scrape or extract data in a way that damages or overloads the website
- Impersonate another person
- Submit fraudulent orders
- Use our website to infringe the rights of others
14. Intellectual Property
Unless otherwise stated, the content on raozik.com, including the Raozik name, branding, layout, graphics, text, original photographs, product presentation, and website content, is owned by or licensed to Raozik and is protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, republish, distribute, sell, or commercially exploit protected website content without authorization, except where permitted by law.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including Shopify, payment providers, carriers, analytics services, social platforms, and other providers.
We are not responsible for third-party websites or services that we do not control.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Reviews and User Content
If we allow reviews, comments, photographs, or other user-submitted content, you are responsible for ensuring that your submission:
- Is accurate to the best of your knowledge
- Does not violate the rights of others
- Is not unlawful, abusive, deceptive, or malicious
- Does not contain malware or harmful code
By submitting content for publication on our website, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with our store and marketing, to the extent permitted by law.
17. Disclaimer
To the extent permitted by applicable law, the website and general informational content are provided on an "as available" basis.
Product performance depends on conditions of use and surface compatibility. We do not guarantee a particular result unless an express written guarantee is provided for the specific product.
Nothing in these Terms limits warranties or consumer protections that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Raozik and its operators, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products where such liability may lawfully be limited.
Any limitation in these Terms applies only to the extent permitted by applicable law.
19. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
20. Privacy
Our collection and use of personal information are described in our Privacy Policy.
21. Governing Law and Mandatory Rights
These Terms are governed by the laws applicable to the business operator identified below, except where mandatory consumer-protection laws provide otherwise.
Nothing in these Terms deprives you of mandatory rights available under the laws of your country or region where such rights cannot be waived.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, technology, or legal requirements.
The "Last Updated" date at the top indicates the most recent revision.
Your continued use of the website after updated Terms become effective is subject to applicable law.