RETURN & REFUND POLICY

We want you to shop at Raozik with clear expectations. Eligible products may be returned within 30 days of delivery, subject to the conditions below and any rights that cannot legally be excluded.

1. 30-Day Return Period

You may request an eligible return within 30 days after delivery.

For a standard change-of-mind return, the product should generally be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase

Before returning any item, contact support@raozik.com.

Do not send a return without receiving return instructions from us first.

2. Cleaning Products and Other Opened Consumable Items

Because Raozik sells household cleaning products and may sell liquids, pastes, sprays, foams, or similar consumable products, we generally cannot accept standard change-of-mind returns for items that have been:
- Opened
- Used
- Partially consumed
- Damaged after delivery
- Altered
- Transferred into another container
- Improperly stored

This restriction does not apply where a product arrived damaged, defective, leaking, incorrect, or where applicable consumer law requires a remedy.

3. Damaged, Defective, Leaking, or Incorrect Products

If your order arrives damaged, defective, leaking, or different from what you ordered, contact support@raozik.com as soon as reasonably possible.

Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant

Depending on the circumstances, we may provide:
- A replacement
- A refund
- Store credit, where agreed
- Another appropriate resolution

Please do not discard the product or packaging until our support team has reviewed the claim, unless keeping it would create a safety concern.

4. Surface Compatibility and Product Use

Cleaning products must be used according to their product labels, warnings, and instructions.

Customers are responsible for:
- Reviewing product directions before use
- Following safety warnings
- Using products only on compatible materials
- Testing a small, inconspicuous area when recommended
- Avoiding improper mixing or handling

To the extent permitted by law, refunds may not be available for damage caused by misuse, failure to follow instructions, use on an unsuitable surface, improper storage, or mixing products contrary to instructions.

5. Return Authorization

Before returning an item, email:
support@raozik.com

If your return is approved, we will provide the applicable return instructions and, where necessary, the correct return destination.

Do not send a parcel to an address shown on the original shipping label unless we specifically instruct you to do so.

Unauthorized returns may not be accepted or refunded.

6. Return Shipping Costs

Unless a product is confirmed to be damaged, defective, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

Original shipping charges are generally non-refundable unless required by law or the return results from an error by Raozik.

7. Inspection and Refunds

When an eligible returned item is received, we may inspect it before approving the refund.

If approved, the refund will generally be issued to the original payment method.

After we process a refund, your bank, card issuer, PayPal, Klarna, or other payment provider may require additional time to post the funds to your account.

8. Order Cancellations and Changes

If you need to cancel or modify an order, contact support@raozik.com as soon as possible.

We will try to help, but we cannot guarantee cancellation, address changes, or order modifications after an order has entered processing, fulfillment, or shipment.

9. Bundles, Gifts, and Promotional Offers

Products purchased through bundle discounts, "Buy X Get X Free" offers, gifts-with-purchase, or other promotions may need to be returned together to qualify for a full refund.

If only part of a promotional order is returned, any refund may be recalculated based on the products retained and the terms of the original promotion.

10. Non-Returnable Items

Unless required by law, the following may not be eligible for standard return:
- Opened or used consumable cleaning products
- Gift cards
- Items marked final sale
- Products damaged through misuse
- Items returned without authorization
- Items outside the applicable return period

11. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.