PRIVACY POLICY
This Privacy Policy explains how Raozik, operating the website https://raozik.com ("Raozik," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, place an order, create or use an account, contact us, subscribe to marketing communications, or otherwise interact with our services.
1. Personal Information We Collect
Depending on how you interact with Raozik, we may collect the following categories of information:
Contact information:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and transaction information:
- Products purchased
- Order number
- Order value
- Payment status
- Shipping and delivery information
- Return and refund information
Account information:
- Login credentials or account identifiers
- Account preferences
- Saved addresses
- Order history
Device and usage information:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Website activity
- Cookies and similar technologies
Customer-service information:
When you contact us, we may collect the information contained in your message, attachments, photographs, order details, and other information necessary to review and respond to your request.
2. How We Collect Information
We may collect information:
- Directly from you when you place an order, contact us, create an account, or subscribe to marketing.
- Automatically through cookies, pixels, analytics tools, and similar technologies.
- From service providers involved in payments, fraud prevention, shipping, fulfillment, analytics, marketing, and customer support.
- From Shopify and other technology providers used to operate our online store.
3. Payment Information
Payments are processed through third-party payment providers available during checkout.
Depending on your location and checkout options, payment methods may include credit or debit cards, PayPal, Klarna, or other payment services.
Raozik generally does not directly store complete payment-card details. Payment processors handle payment information according to their own terms, privacy policies, and security procedures.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Accept and verify payments
- Arrange shipping and delivery
- Provide tracking information
- Process returns and refunds
- Respond to customer-service requests
- Maintain customer accounts
- Detect and prevent fraud, misuse, and security incidents
- Improve our website, products, and services
- Analyze website performance and customer interactions
- Personalize the shopping experience
- Send marketing communications where permitted
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our customers, business, and legal rights
5. Shopify
Our online store is powered by Shopify.
Shopify may collect and process personal information necessary to provide ecommerce hosting, checkout, payment-related functionality, fraud prevention, security, analytics, and other services.
Shopify's processing of personal information is also governed by its own applicable privacy documentation.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
- Keep the website functioning
- Maintain your shopping cart
- Remember preferences
- Understand website usage
- Improve performance
- Measure marketing effectiveness
- Support analytics
- Detect fraud and security risks
You may manage cookies through your browser settings and, where available, the cookie-preference controls displayed on our website.
Disabling certain cookies may affect website functionality.
7. Marketing Communications
If you subscribe to our email list or otherwise consent to marketing communications, we may send you information about products, promotions, offers, restocks, or Raozik news.
You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting support@raozik.com.
Transactional communications relating to your orders, account, security, or customer-service requests may still be sent where necessary.
8. How We Share Information
We may share personal information with service providers that help us operate our business, including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Warehousing or fulfillment providers
- Customer-support providers
- Email and marketing providers
- Analytics providers
- Fraud-prevention and security providers
- Information-technology service providers
- Professional advisers such as accountants, insurers, and legal advisers
We may also disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to valid legal requests
- Protect legal rights
- Prevent fraud or security threats
- Enforce our agreements
- Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
9. International Processing
Because we operate an online store and use service providers in different locations, personal information may be processed or stored outside your country or region.
Where required by applicable law, appropriate safeguards may be used for international transfers.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, tax, dispute resolution, and legal compliance.
Retention periods may differ depending on the type of information and applicable legal requirements.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for notifying us if you believe your account has been compromised.
12. Your Privacy Rights
Depending on where you live, applicable law may provide rights relating to your personal information, which may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy or portability of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Appeal or complain to an applicable privacy authority
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact support@raozik.com.
We may need to verify your identity before completing certain requests.
13. Children's Privacy
Our website is not intended for children to make purchases independently.
We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, contact support@raozik.com.
14. Third-Party Links
Our website may contain links to third-party websites, services, payment providers, social platforms, or applications.
We are not responsible for the privacy practices of third parties. Review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
The "Last Updated" date at the top of this page indicates the most recent revision.