CONTACT US

Have a question about your order, one of our products, shipping, returns, or how to use a product? We are here to help.

Customer Support

Email: support@raozik.com
Website: https://raozik.com

You may contact us regarding:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Damaged, defective, leaking, or incorrect items
- Product information
- Product-use questions
- Surface-compatibility questions
- Payment or checkout questions
- Order changes or cancellation requests
- General customer-service inquiries

When Contacting Us About an Order

To help us locate your order and respond efficiently, please include:
- Your full name
- Your order number
- The email address used to place the order
- A short description of the issue

If your product arrived damaged, defective, leaking, or incorrect, please also include clear photographs of the product and, where relevant, the shipping packaging.

Please contact us before sending any product back. Return instructions and the correct return destination may vary depending on the order and the reason for return.

Product Safety Questions

Always follow the instructions, warnings, and precautions printed on the product packaging.

If you are unsure whether a cleaning product is suitable for a particular surface or material:
- Review the product instructions.
- Test the product on a small, inconspicuous area first.
- Stop using the product if you notice an unexpected reaction or damage.

Do not mix household cleaning products unless the product label specifically states that doing so is safe.