SHIPPING & DELIVERY

Thank you for shopping with Raozik. This policy explains how order processing, shipping, tracking, and delivery are handled.

1. Shipping Availability

Shipping availability depends on the delivery destination, carrier availability, and the products in your order.

Available shipping destinations and shipping methods are displayed during checkout where applicable.

Some liquids, sprays, pastes, foams, aerosols, or other household products may be subject to carrier, customs, postal, or local transportation restrictions. As a result, certain products may not be available for shipment to every destination.

2. Shipping Charges and Promotions

Shipping charges are calculated or displayed at checkout before the order is completed.

From time to time, Raozik may offer free-shipping promotions or reduced shipping rates. Any qualifying amount, destination restriction, product exclusion, or other condition will be displayed with the applicable offer or during checkout.

3. Order Processing

Orders are processed after successful payment authorization.

Processing time may be affected by:
- Weekends
- Public holidays
- Promotional periods
- High-volume sales events
- Product launches
- Restocks
- Fraud or payment verification
- Address-verification issues

Shipping transit time begins after the order has been dispatched and is separate from order-processing time.

4. Delivery Estimates

Any delivery date or transit time displayed at checkout, in an order confirmation, or in tracking information is an estimate unless we expressly state that it is guaranteed.

Delivery may be affected by circumstances outside Raozik's reasonable control, including:
- Carrier delays
- Customs inspections
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete addresses
- Remote-area delivery schedules
- Local delivery restrictions
- Customs or import processing

5. Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Tracking systems may require additional time to update after a shipping label has been created or a parcel has been handed to the carrier.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal code
- Country
- Telephone number, where required

If you notice an address error, contact support@raozik.com as soon as possible.

We will try to help, but we cannot guarantee address changes after an order has entered processing or been dispatched.

7. Customs, Duties, and Taxes

International orders may be subject to:
- Customs duties
- Import taxes
- VAT or local taxes
- Brokerage charges
- Customs handling fees
- Other charges imposed by the destination country or carrier

Unless expressly stated otherwise during checkout, these charges may be the responsibility of the recipient.

Raozik does not control customs processing times, government decisions, or charges imposed by customs authorities or third-party carriers.

8. Delivery Attempts and Unclaimed Parcels

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their parcels.

If a parcel is returned because of:
- An incorrect address
- An incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the parcel
- Unpaid customs or import charges

additional shipping charges may apply before the order can be resent, where permitted by law.

9. Delayed or Missing Deliveries

If tracking shows an unusual delay or you believe your parcel may be missing, contact support@raozik.com with:
- Your order number
- Recipient name
- Tracking number, if available
- A short description of the issue

We will review available tracking information and assist with the appropriate next steps.

10. Damaged Parcels

If your parcel arrives visibly damaged, leaking, or otherwise affected during transit:
- Take clear photos of the outer packaging.
- Take clear photos of the affected product.
- Keep the packaging until your claim has been reviewed.
- Contact support@raozik.com promptly.

Please also review our Return & Refund Policy.

11. Split Shipments

An order may occasionally be delivered in more than one parcel because of inventory location, product type, or shipping requirements.

If this occurs, tracking information may be provided separately for each shipment.