SHIPPING & DELIVERY

Thank you for shopping with Raozik. Please review the following information regarding order processing, shipping charges, delivery times, and fulfillment.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods, holidays, product launches, restocks, or periods of high order volume, processing may take slightly longer.

Please note that processing time is separate from shipping transit time. Shipping transit time begins once your order has been dispatched.

2. Estimated Shipping Time

Estimated delivery times after dispatch are as follows:

Destination	Estimated Shipping Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
Europe	8–18 business days
Australia & New Zealand	8–18 business days
Asia	7–15 business days
Other International Destinations	10–20 business days

The estimated delivery time does not include order processing time.

Delivery times are estimates and may be affected by carrier delays, customs clearance, public holidays, severe weather, transportation disruptions, remote-area delivery schedules, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges are calculated based on your delivery destination, selected shipping method, products ordered, and package requirements.

The exact shipping fee will be clearly displayed at checkout before you complete your purchase.

Raozik does not currently maintain a permanent site-wide free-shipping threshold unless otherwise stated.

From time to time, we may offer free-shipping or reduced-shipping promotions. Any minimum purchase requirement, eligible destination, product restriction, or other condition will be clearly displayed with the applicable promotion or at checkout.

You will always be able to review the applicable shipping charge before submitting payment.

4. Shipping Origin and Fulfillment

Raozik is operated by Wanning City Lichenliang Trading Co., Ltd., located in Hainan Province, China.

Orders may be prepared and dispatched through our authorized third-party logistics and fulfillment partners. The actual dispatch location may vary depending on product availability, inventory location, shipping destination, and the logistics service selected for the order.

As a result, the shipping origin shown in your tracking information may differ from our registered company address.

If products in the same order are stored at different fulfillment locations, your order may be shipped in separate packages.

5. Shipping Availability

We ship to destinations supported by our logistics providers.

Available shipping destinations and shipping methods will be displayed at checkout based on your delivery address and the products in your order.

Some liquids, sprays, pastes, foams, aerosols, or other household products may be subject to carrier, postal, customs, or local transportation restrictions. Certain products may therefore be unavailable for delivery to specific countries or regions.

6. Order Tracking

When tracking is available, tracking information will be sent to the email address associated with your order after your order has been dispatched.

Please allow some time for tracking information to update after the shipping label has been created or the parcel has been transferred to the carrier.

If your order is shipped in multiple packages, you may receive more than one tracking number.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Recipient name

• Street address

• Apartment or unit number

• City

• State, province, or region

• Postal code

• Country

• Telephone number, where required

If you notice an error in your shipping information, please contact us at support@raozik.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, customs handling fees, or other fees imposed by the destination country, customs authority, or carrier.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Raozik does not control customs processing times, government decisions, or charges imposed by customs authorities or third-party carriers.

Customs clearance may result in additional delivery time.

9. Delayed or Missing Deliveries

If your tracking information shows an unusual delay or you believe your parcel may be missing, please contact us at support@raozik.com and provide:

• Your order number

• Recipient name

• Tracking number, if available

• A brief description of the issue

We will review the available tracking information and assist you with the appropriate next steps.

10. Failed Delivery or Returned Packages

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their parcels.

If a parcel is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, failure to collect the parcel, or unpaid customs/import charges, additional shipping charges may apply before the order can be resent, where permitted by applicable law.

11. Damaged Packages

If your package arrives visibly damaged, leaking, or otherwise affected during transit, please:

• Take clear photos of the outer packaging.

• Take clear photos of the affected product.

• Keep the original packaging.

• Contact us at support@raozik.com promptly.

Please also review our Return & Refund Policy for additional information.

12. Split Shipments

Your order may occasionally be shipped in more than one package due to inventory location, product type, fulfillment arrangements, or transportation requirements.

When this happens, separate tracking information may be provided for each package.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@raozik.com
Company Name: Wanning City Lichenliang Trading Co., Ltd.
Company Address: Room 1401, Building 37, Haoyuan Building, Wancheng Town, Wanning City, Hainan Province, China
Contact: +86 19918713224

The website raozik.com is owned and operated by Wanning City Lichenliang Trading Co., Ltd.