FAQ
Frequently Asked Questions
1. What does Raozik sell?
Raozik offers practical home-care and household-cleaning products designed for everyday use. Product availability may change over time, so please refer to the current product pages for the most up-to-date descriptions, sizes, directions, and availability.
2. How should I use Raozik cleaning products?
Always read and follow the instructions printed on the product label or packaging before use.
Cleaning methods and surface compatibility vary by product. When recommended, test the product on a small, inconspicuous area before applying it to a larger visible surface.
3. Can I use a cleaning product on any surface?
No. Surface compatibility varies.
Different materials, paints, coatings, finishes, fabrics, stone, metals, plastics, and wood surfaces can react differently to cleaning products. Follow the product-specific instructions and avoid using a product on a surface not identified as compatible.
If you are unsure, test a small hidden area first.
4. Are Raozik cleaning products safe around children and pets?
Household cleaning products should always be stored and used responsibly.
Keep cleaning products out of reach of children and pets. Follow all warnings on the packaging, avoid contact with eyes, do not ingest cleaning products, and do not mix products with other household chemicals unless the label specifically states that it is safe to do so.
5. Where do you ship?
Available shipping destinations and shipping methods are displayed during checkout where applicable.
Some liquids, sprays, pastes, foams, or other household products may be subject to carrier, customs, or local transportation restrictions.
6. How much does shipping cost?
Shipping charges, available methods, and any free-shipping promotions are displayed at checkout before you complete your order.
7. How can I track my order?
When tracking is available, tracking information will be sent to the email address associated with your order.
Please allow some time after dispatch for the carrier's tracking system to begin showing movement.
8. Can I change or cancel my order?
Email support@raozik.com as soon as possible.
We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.
9. What is your return policy?
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Because cleaning products and similar consumable goods may not be resalable after opening or use, opened, used, partially consumed, altered, or improperly stored products are generally not eligible for a standard change-of-mind return unless they arrived damaged, defective, leaking, incorrect, or applicable law provides otherwise.
10. What should I do if my order arrives damaged or incorrect?
Contact support@raozik.com promptly and include:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the shipping packaging, where relevant
We will review the issue and provide the appropriate next steps.
11. How do refunds work?
Approved refunds are generally issued to the original payment method. Your bank, card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the funds appear in your account.